We take your privacy seriously here at Obsidian Realm. This page explains how we handle your info when you stay with us or visit our site.
Hey there, and thanks for choosing Obsidian Realm Hotel & Spa. Look, we get it - privacy policies can be a real snooze-fest, but this one's important. We're committed to protecting your personal information, and we want to be totally upfront about what we do with it.
This policy covers everything from booking a room to signing up for spa treatments, dining reservations, and even just browsing our website. By using our services or visiting our property at 1888 Mountain View Drive in Whistler, you're agreeing to the terms laid out here.
If you've got questions or concerns, don't hesitate to reach out. We're here to help and we take this stuff seriously.
When you book with us or use our services, we'll need some basic details:
To make your stay perfect, we keep track of:
Our website collects some technical stuff automatically:
We're not in the business of hoarding data for no reason. Here's exactly what we do with your info:
Obviously, we need your details to book your room, confirm your spa appointments, and handle your dining reservations. Can't really run a hotel without that.
We'll send you booking confirmations, updates about your reservation, and respond to your inquiries. If you've opted in, we might also send you promotional offers or news about special events at the property.
Remember when you mentioned you love extra pillows or prefer a mountain view? We keep notes so we can make your next stay even better without you having to repeat yourself.
Sometimes we've gotta collect and keep certain info because Canadian law requires it - things like guest registers and financial records.
We analyze booking patterns and guest feedback to figure out what's working and what needs improvement. This helps us make better decisions about everything from menu changes to new spa treatments.
We take security seriously around here. Your data is protected with industry-standard measures including:
All data transmitted between your browser and our servers is encrypted using SSL technology.
Our servers are hosted in secure facilities with multiple layers of physical and digital protection.
Only authorized staff can access guest information, and they're trained on proper data handling.
Payment processing meets PCI DSS requirements for handling credit card data.
Important: While we do everything we can to protect your information, no system is 100% secure. Please use strong passwords and don't share your account credentials with anyone.
Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal data:
You can request a copy of all the personal information we hold about you. We'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it right away.
Want us to delete your info? We'll do it, unless we're legally required to keep it (like for tax or accounting purposes).
Don't want promotional emails? No problem. Just click unsubscribe in any marketing email or let us know directly.
You can request your data in a commonly-used format if you want to transfer it somewhere else.
To exercise any of these rights, just shoot us an email at reservations@obsidrynrealm.info or call us at (604) 555-8921. We'll need to verify your identity first, but then we'll get right on it.
Our website might link to other sites - tour operators, local attractions, partner businesses, that sort of thing. Once you click through to their sites, this privacy policy doesn't apply anymore. They've got their own policies, so you'll want to check those out.
We also use some third-party services to make things run smoothly:
These services have their own privacy policies, and we've made sure they meet our standards for data protection. But you should know they exist and might collect some info when you interact with our site.
Our services aren't directed at kids under 13, and we don't knowingly collect personal information from children. If you're booking a family stay, the adult making the reservation is responsible for providing any necessary information about minors in the party.
If we discover we've accidentally collected data from a child under 13 without proper parental consent, we'll delete it as quickly as possible. Parents or guardians who believe we might have such information should contact us immediately.